Sustainability

"Through manufacturing, we shall contribute towards society and the world." These words from our founder Sakichi Toyoda inspired us when developing our sharpened strategy, which puts quality at the heart of everything we do. It applies to how we work with our business partners, our people, and with the environment.

MAXIMISE QUALITY AND CUSTOMER SAFETY
Our new business strategy focuses on the quality of our products, of our solutions and of the customer experience. Our products gained 26 international design awards in the last 10 years. Our quality experts visit hundreds of suppliers every year to ensure that they are with us on the quality journey. We continue to further strengthen our capabilities in TPS and in operator training as a framework to engage with our customers to enable them to learn from our journey to better quality and safety.

OPTIMISE OPPORTUNITIES FOR OUR PEOPLE TO THRIVE
Through our people strategy we ensure that every local company identifies and addresses local priorities to attract and retain talented people. Since 2014, we have trained over 300 leaders to adopt a more coaching style, to enable people to thrive. Every year we organise several competitions to celebrate excellence in some of our core professions: designers, welders, sales people and service technicians. We are a partner of the EU OSHA campaigns for "Healthy Workplaces" since 2010, and several of our entities have since noticeably improved health and safety performance. Our Toyota Values empower our teams to always find better ways to work.

MINIMISE ENVIRONMENTAL IMPACT

We have significantly reduced CO2 emissions from manufacturing whilst growing our business, and aim to use only renewable electricity by 2021. In Sweden we are in the process of switching our largest factory from LPG to bio-gas. Through these actions, we aim to actively contribute to TICO maintaining its global leadership with a double A rating from CDP for Climate Change and Water. We continuously review our offer of products and services to help our customers to achieve their own emission reduction targets.

TRANSPARENCY AND ACCOUNTABILITY
As part of Toyota Industries Corporation, we also endorse the United Nations Sustainable Development Goals in line with TICO's Vision 2030. We are using EcoVadis' third-party evaluations to streamline transparency to our largest customers, and to drive performance in our network. With both Toyota Material Handling Europe and 15 of 24 local entities achieving EcoVadis Gold level, we are well on our way to set Gold as a minimum standard for all of Toyota Material Handling by 2021.

Matthias Fischer
President & CEO Toyota Material Handling Europe